Shipping policy
Shipping Policy
Everything you need to know about how we ship your order.
Table of Contents
- Shipping Cost
- Service Area
- Order Processing
- Delivery Windows
- Carriers
- Tracking
- Address Accuracy
- Missing Packages
- Damaged Packages
- Returned Packages
- Support
1 · Shipping Cost
Every order ships free of charge. There is no minimum spend, no handling fee, and no shipping cost added at checkout. The total shown at checkout is the total you pay.
2 · Service Area
We ship to:
- All 50 United States
- APO / FPO / DPO military addresses
- U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands) — extended transit applies
International shipping is not currently offered.
3 · Order Processing
Orders are picked, packed, and dispatched within 1 to 3 business days of payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.
During peak periods — product launches, promotional periods, and the December holiday season — processing may extend by 1 to 2 business days. Any delay affecting a specific order is communicated by email.
4 · Delivery Windows
Delivery estimates begin the business day after dispatch:
| Region | Standard delivery |
|---|---|
| Continental United States | 3 to 7 business days |
| Alaska · Hawaii · Puerto Rico | 5 to 10 business days |
| APO / FPO / DPO | 7 to 14 business days |
Estimates are given in good faith. Carrier-side factors such as weather, holidays, and operational disruptions are beyond our control.
5 · Carriers
Orders are dispatched via USPS, UPS, or FedEx, selected on a per-order basis for the most efficient and reliable route.
6 · Tracking
A tracking link is sent by email at dispatch. Please allow up to 24 hours for the first carrier scan to register. If the tracking email is not received within three business days of the order, please check spam and then contact us.
7 · Address Accuracy
The shipping address entered at checkout is the address we use. Review it carefully before submitting your order.
If you notice an error immediately after placing an order, contact us at alcides656@outlook.com or +1 214-564-3931. We can correct the address only before dispatch. Once a package enters the carrier's network, the address is fixed, and we are unable to accept responsibility for delivery to an incorrect address you provided.
8 · Missing Packages
If tracking shows a package as delivered but you cannot locate it:
- Inspect the delivery location and surrounding areas
- Consult with neighbors or building staff
- Contact the carrier directly with your tracking number
- If the package is still missing 7 days after the delivery date, contact us
9 · Damaged Packages
Photograph the affected item and its packaging within 48 hours of delivery and forward the images to our support email. A replacement or refund will be arranged.
10 · Returned Packages
Where a package is returned to us due to an address issue, refused delivery, or non-collection, we will contact you. Reshipping costs may apply.
11 · Support
Jonathan Peter Reysen Fresno, California, United States Email: alcides656@outlook.com Phone: +1 214-564-3931 Hours: Monday–Friday, 9 AM – 5 PM Pacific Time Response: within one business day
Last updated: July 3, 2026